| |
Michele O. (Australia)
13 Apr - 16 Apr 08, 2 Adults
|
5.0 |
Service was great, beautiful hotel and pool area, staff excellent too!!
|
 |
Anonymous (Malaysia)
6 Jan - 9 Jan 08, 4 Adults
|
3.5 |
I was pleased that the hotel took the initiative to provide 2 interconnecting rooms because we had our 2 kids travelling with us.
The booking website was initially confined to bookings for only 1 room for each booking. When enquired, the website was quickly revised to enable us to book 2 rooms in one single booking.
|
|
manda (United Kingdom)
28 Nov - 29 Nov 07, 2 Adults
|
4.0 |
really lovely hotel, pool was really good. we stayed an extra night and ended up being upgraded to a pool room so we could step down from our balcony in to the pool-heaven!!
|
|
Anonymous (United States)
4 Nov - 6 Nov 07, 3 Adults
|
4.0 |
the hotel was very clean, the staff was always very helpful.
|
|
Eisbjerg J. (Australia)
2 Oct - 10 Oct 07, 2 Adults
|
3.5 |
Staff very friendly and helpfull. Would have liked to have been told prior to arrival that main swimming pool was under repair this took away from the stay. Also the beds were very hard and not comfortable. Other wise rooms great size and all conviences were in the room. Laundry service prices very good. Hotel a little out of the way from major action. All in all we enjoyed our stay.
|
|
Daniel T. (United Kingdom)
18 Aug - 26 Aug 07, 2 Adults
|
2.5 |
Hotel is out of the main area of town, with nothing really near it. Pool was a construction site when we arrived, and so nowhere to sunbathe. Staff were rude. We had booked 8 nights - we left after the first!
|
|
Anonymous (Singapore)
1 Aug - 4 Aug 07, 2 Adults
|
4.0 |
|
I asked for high floor but was given middle floor.(3rd Floor) We notice some
drink stain along the floor corridor from the second day but was not clean
before we left.
|
|
Patricia T. (Singapore)
29 Jul - 1 Aug 07, 2 Adults
|
4.0 |
|
We were changed room since the room allocated was the last room at the far end next to a few rooms that were under renovation with lots of mess around and we feel insecure. Overall, its a nice hotel.
|
|
Craig H. (United States)
19 Jul - 20 Jul 07, 2 Adults
|
5.0 |
|
Breakfast in the restaurant could be a little better. They actually have a place for you to cook your own bacon...why can't they do it? And you have to serve yourself on coffee....they've got several people standing around like statues waiting to clean tables after guests depart...but they don't seem to do anything else.
|
|
Anonymous (Singapore)
17 Jul - 19 Jul 07, 2 Adults
|
3.5 |
|
-Unprofessional receptionist. When handling us halfway, she turned away to serve another guest / answer phone call without excusing herself.
-Receptionist could not handle situation i.e with more than one guest at the counter. She barely put us away by saying "Take a seat" and go ahead to serve another guest though we came first.
-Floors in room feels oily and sticky.
-Hotel needs refurbishment. Stains on room walls, cracks of tiles in room and hotel premises.
-We booked a Phiphi day tour via their help desk. Was being told its confirmed and could collect voucher from reception upon c/i. When asked, the staff do not
know anything and told us nothing was being booked yet.
-We enquired for late check out via email to help desk. Upon c/i we enquire again, and she wants us to come back in the evening. We did, and she says "come again tomorrow", which we did again and she wants us to return again at night. When it comes to night, she wants us to call the next day. Which eventually she told us no cos they got a guest coming at 11am. When asked if they have another room to allocate the other guest, she could not answer and just made a face. Worst of all, we had asked so many times, we did not get it. But 2 couple we got to know at the day trip had late check out till 2 and 3pm respectively, when they had the same room category as us and check in a day AFTER us.
|
|
